At Still Cleaning Co., your privacy matters. This policy explains how we collect, use, share, and protect personal information when you visit stillcleaningco.com or use our services.

Getting Your Consent

By visiting our website or using our services, you agree to this policy. To withdraw consent, contact us at info@stillcleaningco.com or 604-389-3456. Withdrawal may limit service if information is legally required.

Information We Collect

Information You Provide

Examples:

• Contact Information:

  Name, email, phone, and address for inquiries and bookings.

• Account & Profile:

  Details provided when creating an account.

• Payment Information:

  Billing details processed securely by third-party payment processors.

• Calls & Communications:

  Information shared in calls, chats, or emails (calls may be recorded).

• Contests & Promotions:

  Information you provide when participating.

• Job Applications:

  Resume and contact information when applying for work.

Automatically Collected Information

We may collect IP address, browser type, device type, pages visited, and timestamps using cookies and analytics tools. During service visits, our team may photograph areas of your home (with your awareness) to document pre-existing conditions.

How We Use Your Information

Primary Purposes

• Provide and improve our cleaning services
• Process bookings and payments
• Send confirmations and updates
• Respond to inquiries
• Send promotions and newsletters (optional)
• Evaluate job applications
• Comply with legal obligations

Cookies & Tracking

We use cookies and third-party tools like Google Analytics to monitor site usage, store preferences, and improve user experience. You can adjust cookie settings in your browser.

Your Choices

Options Available

• Marketing Opt-Out:

  Unsubscribe links are included in marketing emails.

• Cookie Preferences:

  Manage in your browser settings.

• Account Updates:

  Contact us to update or correct personal information.

Note: Service-related messages cannot be opted out of.

Business Changes

Your information may be transferred if Still Cleaning Co. undergoes a merger, acquisition, or sale of assets.

Legal Compliance

We may disclose information if required by law or legal request.

Security

We take reasonable steps to protect your data, but no online transmission is 100% secure. Please safeguard your account details.

External Links

Our website may link to third-party sites. Their privacy policies govern your use of their services.

Retention

We retain data as long as necessary for stated purposes or as required by law. Some data may be anonymized for business use.

Access & Correction

You may request access to or correction of your personal data. Contact us using the details below. Identity verification may be required.

Contact & Complaints

Reach Us At

Still Cleaning Co.
Email: info@stillcleaningco.com
Phone: 604-389-3456

Privacy Authorities

• Office of the Information and Privacy Commissioner for BC
• Office of the Privacy Commissioner of Canada

Updates to This Policy

We may update this policy occasionally. Changes will be posted on this page or emailed if significant.